Privacy Policy
Pro Clean Commercial Services is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect personal data when you use our website or services.
Pro Clean Commercial Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website or use our commercial cleaning services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
Pro Clean Commercial Services
Company Number: 16966743
Registered in England and Wales
Email: hello@procleancs.co.uk
For the purposes of data protection law, Pro Clean Commercial Services is the data controller responsible for your personal data.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Business and Contact Information
Name
Job title
Business or organisation name
Email address
Telephone number
Property or site address
Enquiry and Service Information
Information provided via contact forms
Details relating to quotations, contracts, or services
Communications with us by email, phone, or website
Technical Information
IP address
Browser type and version
Pages visited and website usage data
3. How We Collect Personal Data
We collect personal data through:
Website contact forms
Email and telephone enquiries
Service agreements and contracts
Ongoing client communications
Cookies and website analytics tools
4. How We Use Your Personal Data
We use personal data for the following purposes:
Responding to enquiries and requests
Providing quotations and proposals
Delivering commercial cleaning services
Managing client relationships and contracts
Communicating service updates or operational information
Improving our website and services
Complying with legal and regulatory obligations
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process personal data:
Consent – where you submit an enquiry or opt in to communications
Contractual necessity – to provide cleaning services
Legal obligation – for accounting, tax, or regulatory compliance
Legitimate interests – to operate and grow our business in a professional manner
6. Data Sharing
We do not sell personal data.
We may share personal data only where necessary with:
Employees or contractors delivering cleaning services
Professional advisers such as accountants or legal representatives
IT and website hosting providers
Regulatory or law enforcement bodies where legally required
All third parties are required to process data securely and in accordance with data protection laws.
7. Data Storage and Security
We take appropriate technical and organisational measures to protect personal data, including:
Secure IT systems and password protection
Restricted access to authorised personnel only
Secure storage of physical records (where applicable)
8. Data Retention
We retain personal data only for as long as necessary:
Enquiry data: retained for up to 12 months
Client and contract data: retained for the duration of the contract and up to 6 years thereafter
Financial records: retained in line with HMRC requirements
9. Cookies and Website Analytics
Our website may use cookies to improve functionality and understand how visitors use our site.
You can manage or disable cookies through your browser settings. A separate Cookie Policy is recommended.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict processing of your data
Object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: www.ico.org.uk
11. How to Exercise Your Rights
To exercise any of your rights, please contact us at:
Email: hello@procleancs.co.uk
We aim to respond to all requests within one month.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the effective date will be updated accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Pro Clean Commercial Services
Company Number: 16966743
Email: hello@procleancs.co.uk